Policies

Hourly Support & Monthly Retainer Packages

We offer both hourly support and monthly retainer packages.

Terms & Conditions

We require a signed contract before any work begins.

Time is billed in 15 minute increments and is charged at the rate agreed to in the contract.

Hourly support invoices are sent out every two weeks and are due upon receipt.

Monthly retainer invoices are sent out on the 1st of each month and full payment is required before any work begins for that month.

Any additional hours over the monthly retainer hours will be billed on the last day of the month at the current months rate.  Invoices are due upon receipt.

Unused retainer hours are not carried forward and are non-refundable.

Office disbursements (postage, shipping, printing, photocopying, materials, courier charges, etc.) are not included in the above rates and will be billed at their actual cost every two weeks.  Invoices are due upon receipt.  ** Some expenses will be payable in advance.

Cheques or money orders should be payable to Jen Walker.  An administration fee of $35 CAD will apply to any NSF payments.

Canadian Email Money Transfers can be made to elitebusinesssolutions@rogers.com

Credit Card payments can be made using paypal to elitebusinesssolutions@rogers.com